Assess
Review the service environment and technology need.
Hardware & Technology Enablement
The practical technology foundation for CX delivery.
Enable CX environments with the devices, kiosks, displays and supporting technology required for rollout.
Solution overview
Align the physical technology environment with the rollout need.
Bring kiosks and displays, peripheral planning, site technology readiness and deployment support into one coordinated enablement approach.
Operating model
A practical four-part path.
Specify
Define the devices and supporting requirements.
Deploy
Coordinate technology readiness for rollout.
Support
Plan practical support around the deployed environment.
Practical workflow
Assess→
Specify→
Deploy→
Support
Key capabilities
Focused capability for the operating context.
Kiosks and displays
Enable physical touchpoints within the service journey.
Peripheral planning
Account for supporting devices around the solution.
Site technology readiness
Prepare locations for the intended rollout.
Deployment support
Coordinate the practical technology implementation.
Relevant use cases
Where this capability applies.
Branch networksService centresRetail sitesEnterprise locations
Next step
Plan the technology foundation for your CX rollout.
Share the environment, device needs and rollout context you are planning.